Privacy Policy – Dental Path Academy

1. PURPOSE AND SCOPE

Dental Path Academy (“we”, “us”, “our”) is committed to safeguarding your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy applies to all personal information collected through our website, onsite and online programs, communication platforms, and all services we provide (collectively, “Services”).

2. COLLECTION OF PERSONAL INFORMATION

2.1 What We Collect
We collect the following types of personal information:

Contact details: Name, address, phone number, and email.
Identity details: Gender, date of birth, student or practitioner status.
Course-related information: Enrolment details, communication records, and progress tracking.
Payment information (via secure third-party processors such as Stripe, PayPal, or Shopify).
Device and usage data: IP address, browser type, access times, and LMS usage.
Media content: Photographs, videos, and audio (where consent has been provided, e.g., during training sessions).
Health-related details (only where relevant to course delivery or support needs, and with explicit consent).

2.2 How We Collect It
Information may be collected when you:

Register for an online or onsite course or submit an enquiry.
Contact us by email, phone, WhatsApp, Telegram, or other communication platforms.
Use our LMS (Learning Management System) or participate in a Zoom session.
Attend mock tests or hands-on training (technical, OSCE, or supervised sessions).
Complete a form, survey, or sign up for marketing updates.

2.3 Sensitive Information
We only collect sensitive information (such as medical details or learning support needs) with your consent and limit its use to the purpose for which it was provided.

3. USE OF PERSONAL INFORMATION

We use your information to:

Register and manage your participation in our programs.
Facilitate training, mentoring, assessments, and learning progress.
Provide invoices, process payments, and issue receipts.
Communicate updates, resources, and essential notices.
Manage subscriptions, LMS access, and session recordings.
Respond to enquiries, complaints, or technical issues.
Ensure safety and legal compliance in all activities, including those involving minors in supported programs.
Conduct internal analysis to improve our service quality.

Marketing and Analytics
With your permission, we may use your data for feedback requests, promotional campaigns, and testimonials. You can opt out at any time.

4. DISCLOSURE OF PERSONAL INFORMATION

We may disclose your personal information to:

Trusted third-party providers (LMS platforms, payment gateways, Zoom, etc.).
Legal or regulatory bodies, if required by law or for safety reasons.
Other entities, with your consent, where necessary for service delivery (e.g., clinical placement coordinators).
IT or legal consultants helping us manage risks or platform security.

We ensure all third parties maintain confidentiality and comply with equivalent privacy protections.

5. SECURITY AND RETENTION

5.1 Security Measures
We apply strict safeguards to protect your data, including:

SSL encryption and secure servers
Password-protected access to internal systems
Access control and limited user privileges
Data breach response protocols

5.2 Data Retention
We retain information only as long as necessary for:

Course and service delivery
Tax and legal obligations
Future participation or certification reference

Information is securely deleted or de-identified when no longer needed.

6. ACCESS AND CORRECTION

You may:

Request access to personal data we hold about you
Ask to correct or update any inaccurate or outdated information

To do so, please contact us in writing. We may require proof of identity to protect your account.

7. COOKIES, TRACKING & RECORDINGS

7.1 Cookies and Analytics
We use cookies and analytic tools (like Google Analytics and Meta Pixel) to:

Monitor website performance
Track navigation patterns
Optimise your experience

You can manage cookies through your browser settings.

7.2 Online Training Recordings
Training sessions may be recorded for quality improvement, revision, and legal documentation. Participation indicates consent, but you may request non-recorded options when needed.

8. THIRD-PARTY LINKS AND INTEGRATIONS

Our Site or LMS may contain links to external services (e.g., payment portals, video hosting, or social platforms). We are not responsible for the privacy practices of these external providers. We encourage you to read their policies.

9. POLICY UPDATES

This policy may be updated to reflect new laws or operational changes. We will post any revised version on our website with a clear date stamp. Continued use of our services after updates constitutes your acceptance.

10. CONTACT & COMPLAINTS

For privacy questions, data access requests, or complaints, please contact:

Dental Path Academy
📍 Suite 05, Level 5, 89 Overton Rd, Williams Landing VIC 3027
📧 info@dentalpathacademy.com.au
📱 +61 410 078 893 (WhatsApp/Telegram)